Years ago they sent me a Jawa blaster because Ronto / Jawa was missing one. I think I contacted them online then, but it might have been by snail-mail. Had to have been in 1998.
I imagine they have become less "customer-friendly" due to the large army-builder/customizing demand out there. Enough people abuse the program, and suddenly making your phone number unlisted isn't such a bad idea, no?